· How do I get
started?
Just call
toll-free
877-289-8327 and
dial 1 for
sales. A
customer service
representative
will be happy to
help you and we
will discuss
what you want
for your
design. We
require a
deposit to get
started on your
order (which
will be deducted
from the total
price at the
end). We can
accept any major
credit card by
phone.
· How much is
the deposit to
get started?
This depends on
what product you
are ordering.
For business
cards,
postcards,
letterhead,
envelopes,
stickers,
magnets &
vehicle magnets
the deposit is
$75.
For logos,
doorhangers and
3D printing, the
deposit is $100.
For brochures,
the deposit is
$150.
· Is the deposit
refundable?
Deposits are
non-refundable.
The deposit pays
the designer
who's working on
your order.
As soon as they
start designing,
it's the same as
any other
service.
When an auto
mechanic starts
working on your
vehicle they are
going to expect
payment.
Design &
intangible
services are no
less valuable.
· Is shipping
included in the
price?
No. Shipping is
dependent on the
weight of the
package and the
location where
we are
shipping.
Please speak to
a customer
service agent
for exact rates
for your product
and location.
· What is the
turnaround time
for your design
work?
We have one of
the best design
turnaround times
in the industry
with proofs
typically sent within 24-48 hours.
The only
exceptions are
Logo Designs, 3D
Designs and
Website Designs,
which can take
48-72 hours.
Proofs are
emailed to you
as a jpeg.
· What is the
turnaround time
for me to get my
cards?
Many websites
advertise 24-48
hour turnaround
times. We feel
this is
misleading
because many
customers think
they will
actually receive
their printing
in 48 hours!
This is not the
case at all.
These websites
are not
including
shipping time in
their turnaround
times and ground
shipping across
the country
takes a
considerable
amount of time.
Our printing
turnaround time
is typically 2-7
days, but we
prefer to tell
people
turnaround time
is 2 weeks
printing and
shipping. Many
times it is
quicker, but
this all depends
where you are
located.
Expedited
printing and
shipping is
available (you
can get
overnight
printing AND
shipping but it
can get
expensive!)
Contact a
customer service
agent for more
details.
· How do you
compare with
other online
printers?
We offer only
the highest
quality offset
full color
printing on
super-thick 16pt
card stock with
glossy UV
coating.
(excluding items
such as
brochures,
posters and sell
sheets which are
printed on
lighter stock)
The majority of
our printing is
double sided,
unless otherwise
noted. Some
printers
advertise
cheaper prices,
but they are
offering
business cards
or flyers on a
flimsy 10 or
12pt stock. Our
product is in a
completely
different
class.
But, the main
thing that sets
us apart is
we include
graphic design
with all
printing at no
extra charge!
Many
companies
advertise
printing prices
but don't tell
you they will
charge you
hundreds of
dollars more for
their design
services!
We prefer to
offer a package
deal that's
affordable and
easy to
understand.
· I want
business cards
designed but I
don't have a
company logo.
Do you design
logos?
Absolutely. We
specialize in
designing
cutting edge
logos that
people will
remember! Take
a look at our
samples below.
Logo Design
Samples
· Your price on
5000 business
cards is great!
But I don't want
that many
cards. Do you
offer a smaller
quantity?
Yes, we can
print quantities
as low as 1000.
However, this is
professional
offset printing
and the set-up
is most of the
price - we
create plates
for your print
and of course we
design your
cards, so the
set-up costs
make it almost
as expensive for
us to print 1000
cards as it is
to print 5000
cards. The more
you order, the
better the price
gets. So we
recommend
ordering larger
quantities.
· If I order
5000 cards, can
I split it up
into 10
different names?
No, once again,
this is
professional
offset
printing. If
this was a cheap
digital print,
you could do
this, BUT it
would also look
like a cheap
digital print.
Every order has
plates made and
is it's own
print run.
There's no way
to print
different names
on one set of
cards. You can
order multiple
sets, but each
will be it's own
order. We do
offer discounts
on multiple
sets.
· If I'm not
happy with the
product will you
reprint them?
If there is an
actual problem
with the
printing, such
as blurriness,
ink spots or
smudging, etc,
yes, we will
reprint your
product at
absolutely no
charge. If
there is a
misspelling or
your phone
number changes
or there's any
graphical or grammatical
errors, etc, we
will not reprint
for free, but
will often offer
you a discounted
price. We send
proofs for you
to approve, it
is your
responsibility
to read them
over carefully.
We will revise
them to correct
errors, but if
there's an error
on a proof that
you've approved,
we assume no
fault for the
printing. We
print exactly
what you see on
your proof.
· How long do I
have after
receiving the
product to
report a problem
with the
printing?
Please let us
know within 48
hours of
receiving your
product. If you
receive the
product and
there's a
problem and you
wait weeks to let us
know, there's
not much we can
do at that
point.
· Can Cutting Edge Designs print with borders on jobs?
We design without borders whenever possible. We highly recommend you don't use a border in your design. Keep in mind when your order is printed it is cut down, as with any professionally offset-printed job. The cut is never 100% even - although it should be close we recommend against borders. If the border is too close to the cutline, it may be cut off-center slightly. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistakes.
· Why is there cracking on my scoring job?
When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off.Close Up Scoring
Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.
For Pricing,
please click
here
If you have any
additional
questions, or if
you are ready to
place your
order, please
call Toll-Free
(877) 289-8327.
We accept VISA,
Mastercard,
American Express
& Discover.
If you prefer to
pay by check,
please make your
check payable
to:
Cutting Edge
Designs
2355 Westwood
Blvd. #330
Los Angeles, CA
90064
If you prefer to
make your
payment using
paypal, use the
button below or
send your
payment directly
to
corey@cuttingedgedesigns.com
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